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Click & Collect

We want to make shopping with 99 Bikes as convenient and easy as possible. That's why absolutely everything 99 Bikes is available via Click & Collect so you can order anything online and pick it up in any of our stores for FREE.

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Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

  1. Add your items to your basket Use our website to browse our catalogue of products with stock availability. When you find the item, you want simply add it to your basket as you usually would.
  2. Checkout using Click & Collect Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.
  3. Choose the store of your choice and collect your items Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.

Please be aware Click & Collect orders will not be available for immediate collection. We advise not to travel to your chosen store until you have been notified that your order is ready for collection.

  • When can I collect my order?

    Items in stock at the chosen collection store: All Bikes are fully built and inspected prior to collection, which may take up to 5 days. Clothing, Parts and Accessories are normally ready to collect that day. However we recommend waiting for confirmation before visiting the store. Items in stock at another store: Allow up to an extra 7 days, as indicated in checkout. Items in stock in central warehouse: Allow an extra 1-4 days, as indicated in checkout. Items in stock at other warehouse: Typically an extra 3-7 days, as indicated in checkout..

  • How will I know when my order is ready?

    For every order, we will send you an e-mail or SMS text message to let you know when your order is ready to collect.

  • What do I need to collect my order?

    Please bring with you your confirmation e-mail, a photo proof of ID (either a passport or driving licence), and proof of address.

    We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

  • Can Someone Else Collect My Order?

    Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.

  • How do I cancel/change my order?

    If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.

  • How do I return my order?

    Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store. For full details on returning an item visit our returns page here.